Introduction
Welcome to FieldPrompt. These Terms of Service ("Terms") govern your access to and use of the FieldPrompt software-as-a-service application (the "Service") provided by FieldPrompt ("Company", "we", "us", or "our"). By accessing or using the Service, you ("you" or the "User") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
Acceptance Of Terms
1.1 By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1.2 If you do not agree with any part of these Terms or the Privacy Policy, you must not access or use the Service.
Intellectual Property Rights
2.1 The Service, including all its content, features, and functionality, is owned by the Company and is protected by copyright, trademark, patent, and other intellectual property laws.
2.2 The Company name and logo are trademarks of the Company, and you may not use them without our prior written consent.
2.3 Commercial licenses granted for the Service apply to a single instance of the application only. If additional instances are required, separate licenses must be obtained. Unless explicitly stated otherwise in writing, the terms of this section shall prevail.
User Responsibilities
3.1 You are solely responsible for your use of the Service and any content or data you upload, submit, or transmit through the Service.
3.2 You agree to use the Service only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
3.3 You agree not to engage in any activity that interferes with or disrupts the Service or the servers and networks connected to the Service.
Acceptable Use Policy
4.1 You agree not to use the Service for any unlawful or prohibited purposes, including but not limited to:
Uploading, submitting, or transmitting any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Engaging in any activity that infringes or violates the intellectual property rights of others.
Transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature.
Attempting to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.
4.2 The Company reserves the right to investigate and take appropriate action against any violation of this Acceptable Use Policy, including terminating your access to the Service.
Service Availability And Modifications
5.1 The Company reserves the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice.
5.2 The Company will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
User-Generated Content
6.1 The Service may allow you to upload, submit, or transmit content ("User-Generated Content").
6.2 You retain ownership of any User-Generated Content you submit, but by submitting User-Generated Content, you grant the Company a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User-Generated Content in connection with the Service.
6.3 You represent and warrant that you have all necessary rights and permissions to submit any User-Generated Content and that such content does not infringe upon the intellectual property rights of any third party.
6.4 The Company reserves the right to remove or modify any User-Generated Content at its sole discretion, without notice, and without liability to you.
Privacy And Data Protection
7.1 The Company respects your privacy and is committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information.
7.2 By using the Service, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
Third-Party Integrations and Cloud Services
8.1 The Service may integrate with or utilize third-party services, including but not limited to cloud hosting providers, inference services, and external action processors, to provide and enhance our offerings.
8.2 Your use of these third-party services through our Service is subject to the respective terms of service and privacy policies of those third-party providers.
8.3 The Company is not responsible for the performance, data collection practices, or any other aspects of these third-party services.
8.4 You acknowledge and agree that your use of any third-party services integrated with our Service is at your own risk and subject to the terms and conditions of those services.
8.5 The Company reserves the right to add, modify, or remove third-party integrations at any time, with or without notice, and shall not be liable for any resulting impact on the Service or your use thereof.
Limitation Of Liability
9.1 The Service is provided "as is" and "as available" without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to damages for loss of profits, data, use, goodwill, or other intangible losses, resulting from your use or inability to use the Service, regardless of the cause of action and whether or not the Company has been advised of the possibility of such damages.
Indemnification
10.1 You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.
Quality Assurance and Accuracy
11.1 While we strive to ensure the accuracy and quality of all report content, you acknowledge that the ultimate responsibility for the accuracy and completeness of the reports lies with you, the customer.
11.2 We recommend that you review all report content for accuracy before relying on it for any purpose.
Data Retention and Deletion
12.1 We will retain report content for a period of 2 years after the termination of your account with our service.
12.2 You may request the deletion of your report content at any time, subject to any legal or regulatory requirements that may prevent us from doing so.
Force Majeure
13.1 Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
Service Level Agreement
14.1 We commit to delivering your agreements specified number of report(s) per work day, as per the following terms:
a) If we miss delivering a report on any given work day, we will make up for it within a rolling 7-day period.
b) The rolling 7-day period begins on the first missed work day and includes the subsequent 6 work days.
c) If we fail to make up for the missed report(s) within the rolling 7-day period, you will be eligible for a refund.
14.2 Refund Eligibility:
a) If we fail to deliver the agreed-upon number of reports within the rolling 7-day period, you will be eligible for a refund for any work days of the plan which were missed.
b) The refund will be calculated on a pro-rata basis, based on the number of missed work days within the billing period.
c) To claim a refund, you must notify us in writing within 30 days of the end of the rolling 7-day period in which the missed reports occurred.
14.3 This Service Level Agreement does not apply in cases of scheduled maintenance, force majeure events, or any circumstances beyond our reasonable control.
Governing Law And Jurisdiction
15.1 These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada, without giving effect to any principles of conflicts of law.
15.2 Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
Dispute Resolution
16.1 In the event of any dispute arising from or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute through good-faith negotiations.
16.2 If the dispute cannot be resolved through negotiation, both parties agree to submit to binding arbitration in Toronto, Ontario, Canada, in accordance with the rules of the ADR Institute of Canada before pursuing litigation.
16.3 The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.
16.4 Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in the courts of Ontario, Canada, to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
16.5 You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the provincial or federal courts located in Ontario, Canada, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
Termination
17.1 The Company reserves the right to terminate or suspend your access to the Service at any time, without notice, and without liability to you, for any reason, including but not limited to a violation of these Terms.
Disclaimers
18.1 The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, materials, or products included on the Service.
18.2 The Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
18.3 The Company does not endorse or make any representations or warranties regarding any third-party products or services that may be accessible through the Service.
Updates And Modifications
19.1 The Company reserves the right to update, modify, or change these Terms at any time, and you are responsible for periodically reviewing these Terms for any updates or changes.
19.2 Your continued use of the Service after any updates or modifications to these Terms constitutes your acceptance of such changes.